4.8
Researcher reviews
Store-reported rating · 1,465 reviews
Photo reviews (12)
I removed the label to see the real color. It is my first week and my face already has an incredible glow — my collagen production has clearly increased.
My order arrived in three days, faster than I expected. The parcel was discreet and everything inside was packed carefully, nothing damaged. Tracking was sent the same evening. Smooth experience from start to finish.
Careful packaging, each item was individually wrapped and nothing was damaged when it arrived. You can tell they take shipping seriously. Delivery was within the promised window and tracking worked the whole way.
Payment was straightforward and the confirmation came right away. The parcel followed a few days later, arrived in perfect condition. Careful and professional packaging throughout.
Fast shipping and the parcel arrived without a single issue. Easy to order, the shipping cost was clear before I paid, and support replied within a few hours when I had a question. Will order again.
Clear research-only labeling on every item and helpful, patient answers from support when I asked about the catalog. The order arrived quickly and everything was exactly as listed on the site. Very professional.
Quick replies and no confusion with my order at any point. I asked two questions before ordering and both were answered the same day. Very professional communication and the parcel arrived exactly as described.
The parcel cleared customs without any issue and arrived well packed, quicker than I expected for international shipping. Support explained the whole process the same day I asked. Very smooth.
Delivery took an extra day because of a carrier delay, but support kept me updated the whole time without me having to chase them. Everything arrived in perfect condition. Good people to deal with.
Order arrived safely and quickly, everything matched what I ordered. Once it shipped it moved fast and the packaging was careful. Overall a professional outfit and I would order again.
My parcel arrived in the UK without any issues, faster than I expected for international shipping. Happy with the service, the packaging was discreet and secure, and communication was clear from order to delivery.
Second order here and it was just as easy as the first. Checkout took two minutes, confirmation came immediately, and the parcel arrived in four days. Consistency like this is why I keep coming back.
Latest reviews (1453)
Easy to clean, five stars
Arrived two days early which was a nice surprise honestly. No issues with payment.
Great communication, they even apologized for a one day delay I hadn't noticed. Delivery window was accurate to the hour, that almost never happens.
Live chat was quick, David handled it in under five minutes. Delivery window was accurate to the hour, that almost never happens.
Decent.
I'll be honest, I was a little nervous ordering from a new place, and Priya sent me a photo of the paperwork so I could check it was valid, which I did. Warranty card and certificate were in the box too, all good. Priya on the support chat answered in like two minutes and fixed the address.
Smooth from start to finish, invoice came right away.
Exactly what I needed
Live chat was quick, Jenna handled it in under five minutes. Jenna was kind, patient and actually knew what she was talking about. Hope that helps someone.
Payment page kept crashing on my phone, had to switch to my laptop.
Payment page kept crashing on my phone, had to switch to my laptop. My card got charged twice and it took a week of calls to get it fixed. Overall pretty satisfied with the service.
The certificate of authenticity was in the box and the serial checked out online.
Warranty paperwork was all there and Jake explained how to register it.
Spoke to Amanda about a missing item and a replacement shipped the next day.
Ordered this on a whim late at night which is usually a mistake, but this one I actually use, like every single day, which says a lot. Price went up since I bought it though so maybe wait for a sale.
Paid for express shipping and it still took five days, kinda annoying. Shipping was fast and the box arrived without a scratch, happy with that.
The driver didn't even ring the bell, just dropped it and left. Megan on the support chat answered in like two minutes and fixed the address.
Very professional team, packaging was solid
Alex on the support chat answered in like two minutes and fixed the address.
Support kept passing me around, talked to four people before Hannah finally helped.
Smooth.
I needed this delivered by a specific date for a gift, but Jessica from customer service picked up right away and sorted it in minutes. Honestly the support team made the whole experience for me. Communication was great, got updates at every step of the way.
Delivery was a day late, no big deal, box was in good shape. Took a while to get a reply but once Aisha responded it was sorted quickly.
Customer service actually helped, which was a shock. Order got cancelled and nobody told me why, pretty annoying.
No tracking updates for ten days and then it just showed up.
PayPal worked fine, Mike replied in minutes!
Live chat was quick, Ethan handled it in under five minutes. Delivery window was accurate to the hour, that almost never happens.
Spoke to Sophie about a missing item and a replacement shipped the next day. Delivery got rescheduled twice without anyone asking me first.
Everything from payment to doorstep was smooth, no complaints. Ethan on the support chat answered in like two minutes and fixed the address. Overall pretty satisfied with the service.
Quality service from start to finish, they clearly know what they're doing. Got a call from Tyler to confirm the delivery time, really appreciated that.
Really professional team, every email was answered the same day. Payment was secure and I got the invoice by email within seconds.
Order got cancelled and nobody told me why, pretty annoying. Seller was super nice.
Came in two days, tracking never updated lol.
Live chat was quick, Tom handled it in under five minutes. Delivered to the wrong address.
The certificate of authenticity was in the box and the serial checked out online. Great communication, they even apologized for a one day delay I hadn't noticed.
Delivery guy called ahead and showed up exactly when he said. Had an issue with my address and Jake fixed it before it shipped, great. Just wanted to put that out there.
Stopped working after a week and the seller's not replying. Quick shipping.
No tracking updates for ten days and then it just showed up. Return shipping was free and the refund came through in a week.
I had to contact support about a wrong address and I was dreading it, but Jake from customer service picked up right away and sorted it in minutes. Refund for the extra charges came in a couple days so no harm done in the end.
Fine.
Support kept passing me around, talked to four people before Sarah finally helped. Tracking never updated.
Got a call from Nina to confirm the delivery time, really appreciated that. Rescheduled without asking me.
Payment was quick and then I kind of forgot about it, but Nina from customer service picked up right away and sorted it in minutes. Honestly the support team made the whole experience for me. The certificate of authenticity was in the box and the serial checked out online.
Asked Josh a question before ordering and got a proper answer, not a copy paste. The courier was polite, on time and even waited while I checked the box.
Mia followed up by email the next day to make sure everything arrived, nice touch. They kept me updated.
Delivery window was accurate to the hour, that almost never happens.
Asked Mike a question before ordering and got a proper answer, not a copy paste. Communication was great, got updates at every step of the way.
Delivery guy was rude!
Laura from customer service was really patient and got my refund done fast. Arrived a day early.
Signature required, annoying, shipping cost too much.
Pickup point option was convenient since I'm never home anyway. Great communication.
Asked Mia a question before ordering and got a proper answer, not a copy paste. Fast, polite, well packed, that's really all I ask for.
Seller answered my question in like ten minutes, nice. Came with a scratch on the side, kinda annoying for something new. Will update if anything changes.
Delivered on a Sunday, nice, driver didn't ring the bell
Live chat was quick, Chris handled it in under five minutes. Shipping was slow but okay.
The certificate of authenticity was in the box and the serial checked out online. Delivery window was accurate to the hour, that almost never happens.
Nice.
Customs fee showed up at delivery that nobody mentioned at checkout. Got a call from Alex to confirm the delivery time, really appreciated that. Overall pretty satisfied with the service.
Nobody answered the phone, support chat was quick.
Delivery window was accurate, warranty card was in the box tbh.
