Last updated: October 9, 2026
Overview
Because our products are sensitive research compounds, we cannot accept returns of opened, used or improperly stored products. We stand behind every order and will make it right if something arrives damaged, incorrect or defective.
Eligible returns
Unopened products in their original sealed packaging may be returned within 14 days of delivery.
Return shipping costs for change-of-mind returns are paid by the customer. Original shipping fees are non-refundable.
Damaged, incorrect or defective items
If an item arrives damaged, is not what you ordered, or fails to meet its stated specification, contact us within 7 days of delivery with your order number and photographs. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Non-returnable items
Opened or reconstituted products, products with broken seals, products that have not been stored as directed, and orders refused or seized at customs.
How to request a return
Email support@77peptides.com with your order number and the reason for your request. Do not send products back before receiving return instructions; unauthorized returns cannot be processed.
Refund processing
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item, or after approval for damaged or incorrect items. Your bank may take additional time to post the credit.
Cancellations
Orders may be cancelled free of charge before dispatch. Once an order has shipped, the return conditions above apply.
Contact
77 Peptides Inc, 50 Milk Street, 11th Floor, A1104, Boston, MA 02109, United States.
Email: support@77peptides.com. Please include your order number with any order-related request.